A ticketing system is the most widely used correspondence channel that hosting providers offer to their clients. It’s most often part of the billing account and is the most efficient way to resolve a problem that takes a certain amount of time to examine or that needs to be forwarded to a server admin. In this way, all comments supplied by either party will be stored in the very same location in the event that someone else wants to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you will need to log in and out of at least 2 accounts to accomplish a given procedure or to contact the hosting company’s client support staff. In case you’d like to administer several domains and each one of them is hosted in its own account, you will have to use an even larger number of accounts at the same time. Besides, it could take a significant span of time for the provider to process your ticket requests.
Integrated Ticketing System in Web Hosting
The ticketing system that we use for our Linux web hosting service isn’t separate from the hosting account. It’s part of our all-inclusive Hepsia Control Panel and you will be able to visit it at any given time with just a few mouse clicks, without leaving your web hosting account. The ticketing system offers a quick-search box, which will help you trace any support ticket that you have already opened, if necessary. Additionally, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to fix a given problem even before you post a ticket. The response time is maximum 1 hour, which means that you can receive swift assistance at any given time and in case our help desk staff recommends that you should do something within your account, you can do it on the spur of the moment without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with our company and you want to touch base with our tech support staff, you will be able to post a support ticket directly from your Hepsia hosting Control Panel instead of going through a totally different help desk support platform as you’ll have to do with the vast majority of hosting companies out there. Our integrated trouble ticket system will allow you to post a new ticket without hassles and to look through older tickets using a smart search filter. You’ll also be able to browse the relevant knowledge base articles that our system will present you with in accordance with the problem category that you pick for your new ticket. You can do all of the aforementioned procedures without signing out of your Control Panel at any moment, which implies that if you stumble upon any problem or have an enquiry, you can touch base with our support engineers and resolve the particular issue in no more than 60 minutes through one support platform.