If you ever encounter a problem with your website and are incapable of rectifying it, ask the web hosting company’s client service team to assist you to bring the website back online. A quick resolution would be best, but lots of hosting companies reply within twenty four hours and even more, particularly if you are doing business with a hosting reseller. Even if the problem can be sorted out with ease, your site may not work properly or it may not be reachable whatsoever for a long stretch of time, so you may lose potential clients as it is very unlikely that anybody would ever go back to a website that is inoperative. With that being said, you have to make sure not only that you can get in touch with your hosting company, but also that they can respond and assist you in a well-timed manner. If a script update doesn’t proceed as planned or if you delete something unintentionally, for example, the site must be restored swiftly so as to prevent lengthened unavailability.
One-Hour Response Guarantee in Web Hosting
Our Linux web hosting service come bundled with a 60-minute response guarantee, which implies that no matter what inquiry or obstacle you may have, we will always be there to assist you. As it is, it rarely takes more than half an hour to get an issue solved or a query answered, and this is valid for both sales and technical matters. Our customer service technicians are available 24x7, even on weekends and public holidays, which implies that you will obtain quick support anytime you need it. We know how precious time can be, so by the time we reply to your e-mail or support ticket, we’ll have enquired into the issue and, if we haven’t found a solution, we will give you more info about what you have to do on your end, when the circumstances necessitate it. With our support services, you can rest assured that there will be someone to lend you a helping hand instantly, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take advantage of our unbelievably fast support services. You’ll get a reply to any trouble ticket submitted via the web hosting Control Panel or email sent to our technical and customer support team in less than 1 hour. The response time is guaranteed and it is valid regardless of the matter – technical or billing. It often takes much less time to explore and solve a problem. We’ll supply you with more information if the solution entails something that has to be done on your end. If you contact us during weekends or holidays, the response time will be precisely the same and because of the fact that our support staff is on duty 24-7-365, you’ll get timely help for any billing, general or technical issue no matter what time of day or night it is.