Despite the fact that this isn't the most importantaspect to distinguish a dependable web hosting provider from a bad one or a reseller from an actual provider, the option to call and communicate with a live person is a sign that you aren't using the services of a one-person company and that you'll be able to reach somebody if you're looking for help. The telephone support for hosting services may vary from general to professional, so the issues which can be resolved through a phone call vary depending on the specific company. In the general case, these issues are more basic and feature billing or 1st level tech issues because more difficult tasks generally need a support ticket where both you and the system administrators can track what is going on with a specific issue. Nevertheless, the option to phone call your provider can save you a lot of time and efforts for the numerous small things that will eventually appear at the time you manage your web hosting account.
Phone Support in Web Hosting
Our web hosting plans offer phone support fourteen hrs a day even on official holidays, so that if you do not have an account yet, you're able to give us a call and learn more about our services or if we will meet the system requirements for your websites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so you will be able to contact the number which is nearer to you. If you are an existing customer, we can assist you timely with any kind of general and billing issues and with a number of technical issues in order to save you time and efforts - we acknowledge the fact that sometimes it is much easier speak with a live person so as to get things done immediately. Certainly, some matters simply cannot be managed on the phone, so if this is the case you can take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hours daily as a part of the support services for every single semi-dedicated server plan that we provide. Considering that some issues are more complex and time-consuming, you may have to open a support ticket in case you come across such a problem, still for all of your billing, general or small-scale tech issues you can always give us a call and we will assist you in a timely manner to save you the time you will need to spend on opening a ticket. Even if you don't have an account yet, you can find out if you can host your sites on our cutting-edge cloud platform or you are able to get any other general info about our semi-dedicated solutions. We now have local phone numbers in the U.S.A., the United Kingdom and Australia as well as a worldwide number, so that you'll be able to call the one which is closer to your region.