The support that you'll receive from your web hosting provider is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you've got a technical problem with an existing account. Prompt and accurate information regarding a question or a problem can save you lots of time and efforts, not mentioning that this is generally a proof that you are ordering from an actual hosting supplier not from some reseller. When you buy a hosting account from a company that doesn't own its servers and it cannot access them immediately, it's almost certain that you will wait for a couple of days in order to get an answer to any kind of question, which means that your web sites may stay offline for ages. In contrast, a company that provides numerous means of communication and has a support staff available all the time will assist you to right away and help you decrease or entirely avoid any kind of downtime and potential losses.
24/7 Customer Support in Web Hosting
Our Linux web hosting service offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our services before you make an order or you are an existing client and you have any kind of question or a problem, you're able to contact us at any time, including holidays and weekends. We have multiple channels to get in touch with us - several telephone lines globally for your convenience plus live chat support for billing, pre-sales and general questions; emails as well as support tickets for more technical issues or any issues which require more time to research and fix. In contrast to a number of other website hosting providers, our trouble tickets come with a warranted maximum reply time of only one hour, therefore no matter what the issue is, it'll be resolved on time and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
You can try our support services even before you aquire a semi-dedicated server account from us since we have phone and online chat support for billing, pre-sales and common questions. Our representatives can assist you to find the right package or provide you with details about our servers, so as to check if the system requirements for your sites are met. If you're an existing client, you will also be able to get in touch with us via e-mail or through our ticketing system, which can be accessed via the Hepsia hosting Control Panel. We warrant that any time you employ these two ways of communication, you will get a reply within a maximum of one hour and that’s 24/7, which includes weekends and public holidays. In case you've used the web hosting services of other service providers, even large ones, you will be able to compare the reply time due to the fact that it usually takes a full day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
Each and every VPS server plan that we provide includes 24/7 customer and technical support, so in case you experience any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you will be able to get in touch with us at any moment, even weekends and holidays. For your benefit, we supply different ways of communication - phone support with several local numbers around the globe, live chat, e-mail messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues because it is much easier to keep track of what is going on. The maximum warranted reply time for all emails and tickets is 60 minutes, however it hardly ever takes that long to get assistance. When you obtain the Managed Services upgrade that we offer, our admins can also help you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have prompt support in general, let alone when you operate an entire server, so each and every dedicated server that we offer includes 24/7 support with 1-hour response time guarantee regardless of the issue. This service is absolutely free for any problems with the server or the software that was installed from our admins during the setup, therefore you're able to get in touch with us as many times as you wish, even during holidays. You can either open a trouble ticket from your billing section or you can send an e-mail, and the actual answer time for both rarely exceeds thirty minutes as we have admins available 24x7x365. In case you need general information about our servers or you have some billing question/issue, you can also call one of the local phone numbers we have on 3 different continents or you may use our live chat service and talk to a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you are able to include to your server package through the billing Control Panel.