Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • All your help requests will be responded to in maximum 60 min after the trouble ticket or email is received. If your case needs additional assistance from a server admin, we will direct the support ticket or the e–mail to the person on duty, in a timely manner and we will leave a note to notify you that more time will be needed for discovering the optimal solution. If you order our Optional Admin Services package, all of the tasks included there will be completed whenever you want.

  • Top quality support service

  • An Excellent Tech Support Service

  • Our client support staff will be at your disposal 24x7 if you need help while working with the Hosting Control Panel or with any of the apps that we preinstall for you on the dedicated web hosting server. Furthermore if you require assistance handling all the daily administration tasks on your dedicated hosting server, you can have a glimpse at our Optional Admin Services package, which includes backup hard disk storage space, OS updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Hosting Control Panel was installed by default for every dedicated server. Among its functionalities is a very convenient integrated knowledgebase that will guide you step by step on how to use it. Most of the educational articles in addition video versions which demonstrate all the operations that you can carry out in a very illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each Hosting Control Panel section.