Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Response Warranty

  • Our client support staff is on duty 24x7 to reply to all of your current assistance questions. Every ticket you post to us shall be answered within up to 1 hour. If your case demands the assistance of one of our administrators, we are going to address the ticket to the person on duty and will inform you that the problem is under control.

  • Top quality support service

  • Qualified Client Help And Support Service

  • We give you 24x7 client help and support through a ultra–fast ticket program built into your Control Panel. You’re able to write to us whenever you want about any of the software applications that come pre–configured on the virtual server, which include the selected Linux OS, the server admin panel and our custom created Hosting Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • A complete and constantly updated article base is integrated into our in–house built Hosting Control Panel. It offers quick tips about how to carry out all the important site administration tasks. The Help area presents detailed how to content articles and step by step video guides. You can reach the Help area by clicking the Help or Video buttons in the top right side of each Control Panel section.